Frequently Asked Questions - sales

FAQ

 Our licenses are perpetual, allowing the customer to use the software for an unspecified period of time. The license is paid for once and does not need to be renewed.

The perpetual license also entitles the customer to download software updates and receive technical support for 12, 24 or 36 months, depending on the support option selected during purchasing.

FAQAs a reseller you can buy the product via our webshop. Please select the Reseller option. You will then be asked to provide an e-mail of your customer to setup a dedicated web account for upgrade protection and support. Upon a successful payment, we will provide your customer login instructions and download links.

FAQUpon a successful purchase, you will get access to an itefix.net account with access to register support tickets for the duration you selected during the purshasing. You will also get access to support downloads area with patches, feature packs or trial editions.

Please keep in mind that response times may vary depending on type of the support request: We respond promptly if the case is about an obvious bug/problem in our product. However, you may experience longer response times if you request help about the usage of the product. We hope understanding for that prioritization.

FAQUpon a successful purchase, you will get access to an itefix.net account with access to a download link for the duration you selected during purchasing (Files tab). This link will be updated when a new version is released. That way, you can keep your installations up to date.

FAQUpon a successful purchase, you will be sent up to three e-mails:

 
  • Your order details
  • A one-time download link for instant download
  • Information about the "Support and Upgrade Protection" role
  • One another optional e-mail about your newly created itefix.net account (title An administrator created account for you), giving you access to the following features:
    • Download link via Files tab. By using that link, you will get access to updated versions of the product for the upgrade protection period selected during purchasing (1, 2 or 3 years).
    • Register support cases at a private support ticket system
    • Support downloads like patches, feature packs and trial editions.