Frequently Asked Questions

sales

  • Are renewals/subscriptions available? â–¼

    Our licences are perpetual and maintenance (support & upgrades) up to three years included. We don't offer subscriptions/auto renewals.

  • How does maintenance work? â–¼

    Maintenance is valid for the duration selected during purchasing, and includes a download link and access to https://support.itefix.net

    Download link will always point to the latest version available. That way, you can keep your installations up to date.

  • What are licensing terms? â–¼

    Our licenses are perpetual (non-expiring), authorizing the customer to use a specific version of the software indefinitely. The license is paid for once and does not need to be renewed.

  • What do I get upon a successful purchase? â–¼

    Upon a successful purchase, you will receive an instant e-mail with the deliverables below:

    • Download link. This link will always point the latest version available.
    • License key
    • Access to https://support.itefix.net by your e-mail address

    Access to downloads/support system will expire after the maintenance period purchased.

    NB! A receipt/invoice will be sent in a separate e-mail and may take some time.

  • What options are available for resellers? â–¼

    As a reseller you can buy the product via our webshop. You can then provide an alternative delivery e-mail of your customer to send license keys, login and download information.